Last Updated: June 18, 2025
These Terms and Conditions ("Agreement")
constitute a legally binding contract between Vepien ("we,"
"us," or "our"), a company operating from Dubai’s Meydan Freezone,
and you, the client ("you" or "Customer"), regarding the
use of our server rental, web development, maintenance, and related services
("Services"). By accessing or using our Services, you agree to be
bound by this Agreement. If you do not agree, you must not use our Services.
1. Definitions
- Services:
Server rental, maintenance, technical support, and any additional services
provided by Vepien.
- Customer:
Any individual or entity that contracts Vepien for Services.
- Server:
Physical or virtual servers rented to the Customer under this Agreement.
- Freezone:
Dubai’s designated Meydan Freezone where Vepien operates its primary
operations.
- Applicable
Law: Laws of the United Arab Emirates (UAE), Turkey, and any
jurisdiction where the Customer is located, as relevant.
2. Scope of Services
2.1 Vepien provides high-performance server rental services
sourced from a trusted provider in Turkey, hosted and managed through our
operations in Dubai’s freezone, and delivered to Customers outside Dubai.
2.2 Services include, but are not limited to:
- Provision
of dedicated servers.
- 24/7
technical support and maintenance.
- Web
development and VIP customer support.
- Security
measures to protect Customer data and operations.
2.3 Vepien reserves the right to modify, suspend, or
discontinue any Service with prior notice, except where prohibited by
Applicable Law.
3. Customer Responsibilities
3.1 You agree to:
- Provide
accurate and complete information during registration and maintain its
accuracy.
- Use
the Services in compliance with Applicable Law and this Agreement.
- Not
use the Services for illegal activities, including but not limited to
hacking, phishing, or distributing malware.
- Ensure
that your use of the Services does not infringe on third-party rights,
including intellectual property.
3.2 You are responsible for maintaining the confidentiality
of your account credentials and for all activities under your account.
3.3 You agree to notify Vepien immediately of any
unauthorized access or security breach.
4. Payment Terms
4.1 Fees for Services are outlined in the Order Form or
pricing agreement provided to you.
4.2 Payments are due
in advance on a monthly, quarterly, or annual basis, as agreed. All payments
are non-refundable unless otherwise stated.
4.3 Late payments may incur a late fee of 5% of the
outstanding amount per month, subject to Applicable Law.
4.4 Vepien may suspend or terminate Services for non-payment
after providing 7 days’ written notice.
4.5 All fees are exclusive of taxes, which may be added as
required by Applicable Law (e.g., VAT in the UAE or Turkey).
5. Data Protection and Privacy
5.1 Vepien complies with applicable data protection laws,
including:
- UAE
Federal Law No. 45 of 2021 on Personal Data Protection.
- DIFC
Data Protection Law No. 5 of 2020.
- Turkey’s
Personal Data Protection Law (KVKK, Law No. 6698).
- General
Data Protection Regulation (GDPR) for EU Customers.
- Any
Data Protection Regulation of a customer’s country.
5.2 Vepien collects, processes, and stores Customer data as
outlined in our Privacy Policy, accessible at www.vepien.com
. By using our Services, you consent to such processing.
5.3 Vepien implements industry-standard security measures
(e.g., ISO 27001, PCI DSS compliance) to protect Customer data but cannot
guarantee absolute security. You are responsible for securing your own systems
and data.
6. Security and Acceptable Use
6.1 Vepien provides advanced cybersecurity measures,
including firewalls, DDoS protection, and regular security audits, to ensure
Service integrity.
6.2 You agree not to:
- Attempt
to gain unauthorized access to Vepien’s systems or networks.
- Overload
or disrupt the Servers (e.g., through excessive bandwidth usage).
- Host
content that violates Applicable Law, including obscene, defamatory, or
infringing material.
6.3 Vepien may suspend Services immediately if it detects a
violation of this section, with notice provided as soon as practicable.
7. Intellectual Property
7.1 Vepien retains all rights to its proprietary software,
systems, and branding used in providing the Services.
7.2 You retain ownership of any content or data you upload
to the Servers. You grant Vepien a limited, non-exclusive license to process
such content solely to provide the Services.
7.3 You warrant that your content does not infringe
third-party intellectual property rights.
8. Service Level Agreement (SLA)
8.1 Vepien guarantees 99.5% uptime for Server availability,
excluding scheduled maintenance, as outlined in our SLA, accessible at [website
URL].
8.2 In case of downtime beyond the SLA, Vepien may provide
service credits, subject to the terms of the SLA.
8.3 Scheduled maintenance will be communicated at least 48
hours in advance, except in emergencies.
9. Limitation of Liability
9.1 To the extent permitted by Applicable Law, Vepien’s
total liability for any claim arising from this Agreement shall not exceed the
fees paid by you for the Services in the preceding 12 months.
9.2 Vepien shall not be liable for indirect, incidental,
special, or consequential damages, including loss of profits, data, or business
opportunities, even if advised of such possibility.
9.3 Vepien is not responsible for damages caused by your
failure to secure your systems or comply with this Agreement.
10. Termination
10.1 Either party may terminate this Agreement with 30 days’
written notice, unless otherwise specified in the Order Form.
10.2 Vepien may terminate or suspend Services immediately
for: - Non-payment after 7 days’ notice. - Violation of this Agreement or
Applicable Law. - Bankruptcy or insolvency of the Customer.
10.3 Upon termination, you must cease using the Services,
and Vepien may delete your data after 30 days, unless required to retain it by
Applicable Law.
11. Force Majeure
11.1 Neither party shall be liable for delays or failure to
perform due to events beyond their reasonable control, including acts of God,
natural disasters, war, or governmental actions.
12. Dispute Resolution
12.1 This Agreement is governed by the laws of the Dubai
International Financial Centre (DIFC), UAE, unless otherwise required by
Applicable Law in your jurisdiction.
12.2 Any disputes arising from this Agreement shall be
resolved through binding arbitration under the DIFC-LCIA Arbitration Centre
rules, conducted in English in Dubai, UAE.
12.3 Prior to arbitration, parties agree to attempt
resolution through good-faith negotiation for 30 days.
13. Miscellaneous
13.1 Entire Agreement: This Agreement, including any
Order Forms and referenced policies (e.g., Privacy Policy, SLA), constitutes
the entire agreement between the parties.
13.2 Amendments: Vepien may update this Agreement by
posting changes on our website. Continued use of the Services after such
changes constitutes your acceptance.
13.3 Severability: If any provision of this Agreement
is found unenforceable, the remaining provisions shall remain in effect.
13.4 Assignment: You may not assign this Agreement
without Vepien’s prior written consent. Vepien may assign this Agreement to a
successor in interest.
13.5 Notices: Notices shall be sent to the contact
information provided in the Order Form or via email to [email protected] .
14. Contact Information
For questions or concerns about this Agreement, contact us
at:
- Email:
[email protected]
- Address:
Vepien L.L.C, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai,
UAE
Acceptance of Terms
By using Vepien’s Services, you acknowledge that you have read, understood, and
agree to be bound by this Agreement.
