Vepien LLC-FZ Vepien LLC-FZ
  • View Cart 0
  • Support
    • Contact Us
    • Knowledgebase
  • USD
  • Dedicated Servers
  • Company
    • About Us
    • Our Mission
    • Our Vision
    • Our Strategy
  • Knowledgebase
  • News
  • Contact Us
  • Login
Legal

Service Level Agreement

Coverage; Definitions This SLA applies to clients who have Virtual Private Servers, Dedicated Web Servers, Cloud Servers and Offsite Backup solutions from Vepien (the "Company") and your account is current (i.e., not past due).

Service Level Goal

Vepien is a fully managed web server hosting provider. Our goal is improve our services to our clients and resolve any issues that a client may come across with his server(s). Our support technicians are well-trained as well as experiences with web servers, operating systems, various software applications and databases. Vepien will make sure to provide complete support to clients at all times, however we can only guarantee resolution for issues in which we have necessary experience or training. Some of them are mentioned below.

Covered Issues

Vepien is a fully managed web server hosting provider. Our goal is improve our services to our clients and resolve any issues that a client may come across with his server(s). Our support technicians are well-trained as well as experiences with web servers, operating systems, various software applications and databases. Vepien will make sure to provide complete support to clients at all times, however we can only guarantee resolution for issues in which we have necessary experience or training. Some of them are mentioned below.

Hardware

Server Hardware installed and support under Vepien’s Hardware Replacement Guarantee.

Network & Power

Network and Power Systems monitored and maintained by Vepien’s covered under Network and Power.

Vepien LLC-FZ

Vepien LLC-FZ
Meydan Grandstand, 6th floor, Meydan Road,
Dubai, Nad Al Sheba, 5853

Report Abuse:
[email protected]

Product

  • Dedicated Servers

Legal

  • Cancellation & Refunds Policy
  • Cookie Policy
  • Privacy Policy
  • Service Level Agreement
  • Terms And Conditions

Company

  • About Us
  • Our Mission
  • Our Vision
  • Our Strategy
  • Knowledgebase
  • Contact Us
Copyright © 2025 Vepien LLC-FZ. All Rights Reserved.

Generate Password
Please enter a number between 8 and 64 for the password length