Coverage; Definitions This SLA applies to clients who have Virtual Private Servers, Dedicated Web Servers, Cloud Servers and Offsite Backup solutions from Vepien (the "Company") and your account is current (i.e., not past due).
Service Level Goal
Vepien is a fully managed web server hosting provider. Our
goal is improve our services to our clients and resolve any issues that a
client may come across with his server(s). Our support technicians are
well-trained as well as experiences with web servers, operating systems,
various software applications and databases. Vepien will make sure to provide
complete support to clients at all times, however we can only guarantee
resolution for issues in which we have necessary experience or training. Some
of them are mentioned below.
Covered Issues
Vepien is a fully managed web server hosting provider. Our goal is improve our services to our clients and resolve any issues that a client may come across with his server(s). Our support technicians are well-trained as well as experiences with web servers, operating systems, various software applications and databases. Vepien will make sure to provide complete support to clients at all times, however we can only guarantee resolution for issues in which we have necessary experience or training. Some of them are mentioned below.
Hardware
Server Hardware installed and support under Vepien’s Hardware Replacement Guarantee.
Network & Power
Network and Power Systems monitored and maintained by Vepien’s covered under Network and Power.