Cancellation & Refunds Policy

Not all payments are automatically refunded when you cancel Vepien hosting services. This article discusses when refunds are automatically issued and what payment methods can be refunded.

Products purchased from Vepien LLC-FZ, may be refunded only if canceled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them.

Only requests submitted through the Client Area are considered as valid and will be reviewed by The Company, Please see below for refund terms applicable to such products.

After the cancellation becomes effective, Vepien cannot be held in charge of loss of data due to suspension or termination.

STANDARD REFUND TERMS

 No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

Note:Due to cryptocurrency's nature and digital assets, We can NOT be reversed in transactions and are subject to erratic market exchange rates. We accept no responsibility for any risk associated with such volatile investments.Refunds will not be given for products bought using cryptocurrency, Tokens, or other digital assets.

Note:If a refund back to the original payment method is not possible, a refund to your Vepien balance can be offered as an alternative.

The following restrictions and limitations apply to our 30-day money-back guarantee:

• Refunds are not valid for Dedicated Servers Plans, VDS Servers above 96.50$ price, administrative fees, install fees for custom software, or ( cPanels, ISPmanager, Cyberpanel Addons, Plesk, SSL certificates).

• Standard Refund Offer valid only for the first package purchased for billing accounts less than 30 days old.

• Refunds for an account with more than one VDS order are not eligible. (EX: Buying 3 VDS servers and using them for 20 day then asking for refund)

• Adding Funds / Account Credit Balance Deposits are non-refundable.

• Plans purchased using a special promotion, promo code, or special discount link, are non-refundable.

• Packages paid for with cryptocurrencies, checks, money orders, or bank wire transfers are not eligible for a refund.  

Professional Services

• If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

• This concern needs further check and assistance coming from our Professional Services team.

• Please contact our customer service representative for further details.

Chargeback and Disputes

 Should you think that your billing or charges are incorrect, it is absolutely necessary for you to reach out to us in writing. We both agree to collaborate with each other honestly and gracefully toward settling any conflict concerning billing. If a "chargeback" or PayPal dispute is triggered due to this disagreement, the Service(s) shall be suspended until the debate has been settled up. For reactivating your Service(s), all pending payments must first be paid off.

In addition to the outstanding balance, there could be a chargeback fee associated with pre-arbitrations and chargebacks. The magnitude of this fee - as well as when it is charged off - depends on your case.

You can find more information about these fees in your billing ticket connected to the respective issue or dispute. If you're uncertain where to locate these details, don't hesitate to get in touch with us for further assistance!

If a Chargeback is initiated, your Vepien account will be blocked and you won't have the chance to buy or use it again. Also, all data stored in the said Vepien account like content, features or capacity may be terminated without warning leading to loss of information.

To resume your use of Vepien Services and be able to once again checkout using a credit card, you must:

• To resolve your disputed transaction, it is necessary to provide either proof of payment or an obscured photo of the credit card with only the first six and last four digits visible.

• Pay any applicable fees in full, including any fees and expenses incurred by Vepien and/or any third-party services for each chargeback received (including fees for Vepien Services provided prior to the chargeback, handling and processing charges, and fees incurred by the payment processor).

In cases of blatant payment or criminal fraud chargebacks, the service will be discontinued without any opportunity for recovery. This policy is non-negotiable and enforced permanently.

Before filing a chargeback or reversing any payments made to Vepien, we strongly encourage you to first contact our Customer Support team. Taking this step will help avoid the unwarranted cancellation of your Vepien Services and account blockage, along with additional fees for an erroneous chargeback. Furthermore, all charges paid for the services purchased from Vepien must be re-paid in full if a chargeback is filed without contacting our support team beforehand.

We maintain the right to dispute any chargeback we receive, including by providing evidence of authorization from the User in question and proof that they made use of our Services. We will give the credit card company or financial institution whatever information is needed to prove this.